Terms of Service

Last updated: May 27, 2026

This page applies to all visitors, clients, and users of Heatena LLC ("Heatena," "we," "us," or "our").

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Heatena LLC's website, app, communications, and related cybersecurity and privacy-focused services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Services Overview

Heatena provides digital security and privacy tools, including security assessments, security profiles, recommendations, response plans, simulations, team features, account security features, and related website or platform functionality. We may modify, improve, suspend, or discontinue portions of the Services at any time, subject to applicable law and any paid-service commitments then in effect.

3. Accounts and Security

You are responsible for keeping your Login ID, password, MFA codes, passkeys, devices, and recovery materials secure. You must provide accurate information where requested and may not access another person's account without authorization. Notify us promptly if you believe your account or device has been compromised.

4. Acceptable Use

You agree not to misuse the Services. You may not:

Use the Services for unlawful, harmful, deceptive, abusive, or infringing activity;

Attempt to bypass access controls, rate limits, payment controls, authentication, or security protections;

Probe, scan, attack, or disrupt systems that you do not own or have permission to test;

Upload or submit malicious code, illegal content, or information you do not have rights to use;

Reverse engineer, scrape, copy, resell, or commercially exploit the Services except as permitted by law or written agreement.

5. Cybersecurity and Privacy Guidance

The Services provide educational, operational, and self-help cybersecurity and privacy guidance. They are not legal, financial, medical, insurance, compliance, or incident-response advice from a licensed professional. You are responsible for deciding how to apply recommendations to your own situation and for consulting qualified professionals where appropriate. We do not guarantee that following any recommendation will prevent a breach, fraud, loss, regulatory issue, or other harm.

6. Subscriptions, Payments, and Billing

Paid features, subscriptions, team seats, or time-based access may be offered through our website, payment provider, app stores, or other approved billing flows. Prices, plan details, access periods, renewal terms, and cancellation instructions will be presented at or before purchase. Payments may be processed by third-party payment providers such as Stripe or by an app store where applicable. Refunds are handled according to the purchase channel, applicable law, and any terms shown at purchase.

7. Mobile Apps and App Stores

If you download the Services through Apple App Store, Google Play, TestFlight, or another app distribution platform, that platform's terms and policies may also apply. The platform provider is not responsible for providing support or maintenance for the Services unless its own terms say otherwise. Mobile clients may open website pages or external browser flows for legal pages, support, billing, or account management.

8. Teams and Managed Accounts

Business, team, and managed-account features may allow team owners or administrators to view or manage certain account, team, billing, invite, progress, and security-profile information. If your account is part of a team or organization, your access may be managed by that organization and may be changed or removed by authorized administrators.

9. User Content and Feedback

You are responsible for information you submit through the Services, including assessment answers, feedback, support messages, team names, aliases, and similar content. You grant Heatena the rights needed to host, process, display, transmit, and use that content to provide, secure, support, and improve the Services. If you submit feedback or suggestions, we may use them without restriction or compensation to you.

10. Intellectual Property

The Services, including software, designs, interfaces, text, graphics, trademarks, product logic, and other content, are owned by Heatena LLC or its licensors and are protected by intellectual property laws. These Terms do not transfer ownership of the Services to you.

11. Third-Party Services and Links

The Services may interact with third-party services, websites, payment processors, app stores, email providers, infrastructure providers, or other vendors. We are not responsible for third-party content, policies, availability, or practices. Your use of third-party services may be governed by their own terms and privacy policies.

12. Privacy

Our Privacy Policy explains how we collect, use, share, retain, and protect information in connection with the Services. By using the Services, you acknowledge that we process information as described in the Privacy Policy.

13. Suspension and Termination

We may suspend or terminate access to the Services if you violate these Terms, create risk or possible legal exposure, fail to pay amounts due, misuse the Services, or if suspension is needed for security, compliance, maintenance, or operational reasons. You may stop using the Services at any time and may request account deletion as described in the Privacy Policy.

14. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, Heatena disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and security. We do not warrant that the Services will be uninterrupted, error-free, vulnerability-free, or that all recommendations will be complete or suitable for your circumstances.

15. Limitation of Liability

To the maximum extent permitted by law, Heatena LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, revenue, goodwill, business opportunity, or security posture arising from or related to the Services. To the maximum extent permitted by law, our total liability for any claim related to the Services will not exceed the amount you paid to Heatena for the Services giving rise to the claim during the twelve months before the event giving rise to liability, or $100 if you paid nothing.

16. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Heatena LLC and its owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from your misuse of the Services, violation of these Terms, violation of law, or infringement of another person's rights.

17. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted with a revised "Last updated" date. If changes are material, we may provide additional notice where required. Continued use of the Services after updated Terms become effective means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Missouri, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

19. Contact

For questions about these Terms, contact us at: support@heatena.net.