Support
Find answers, share feedback, and get help
Feedback
Help us improve the platform
Frequently Asked Questions
Choose a topic to quickly find the answers you need.
How long does it take to get results?
You’ll receive your personalized recommendations instantly after your assessment. It includes what was detected, what to fix, and clear next steps.
What makes Heatena different from other providers?
We’ve turned cybersecurity into a streamlined, productized service. No consultations, no wasted time, just speed, clarity, and results.
I don’t want to waste time on this.
We know your time is valuable. Getting started is fast and seamless. No meetings. No disruptions. Just expert-driven security handled remotely, with only the essentials needed from you.
Can I try this for free first?
Yes — you can start with any plan for free, with no payment required, and upgrade anytime to unlock premium features. If you’d like a quick preview first, you can take the HEAT Check — a 3-minute self-check that gives you an early signal of your risk level.
What exactly will I walk away with?
Personalized security recommendations tailored to your setup. They highlight your top risks, what to fix, and where to focus next, whether you handle the steps yourself or pass them along to your IT support.
How does this integrate with my existing IT team?
Seamlessly. Whether you already have IT personnel or plan to bring in support later, our service is built to complement and enhance your current cybersecurity efforts, not compete with them.
Why does an objective perspective matter in cyber?
Internal IT teams can sometimes miss issues due to routine or internal bias. As outside experts, we bring a fresh, unbiased perspective, uncovering risks that others might overlook and validating what’s already working.
Why should I trust Heatena with my data?
Privacy is the foundation of everything we do. We follow strict protocols to protect our members' confidentiality at every step. While anonymized insights may be retained to improve our service, no sensitive or identifying member data is ever stored, accessed, or misused. Your security and privacy are our highest priorities.
I’ve never been hacked — why would I need cybersecurity?
Most people feel safe until the moment they’re not. Cyberattacks rarely start with obvious signs. They happen quietly, long before anything looks wrong. Today's threats target your identity, finances, accounts, and private information. The biggest risk isn’t what you can see, it’s what you don’t realize is already exposed.
Aren’t my devices already secure?
Your phone and computer include basic protections, but they only cover a small part of your overall risk. They can’t detect misconfigurations, unsafe habits, third-party access, weak settings, or gaps across your entire digital footprint. Heatena gives you full-picture protection, not just device-level safety.
Is this a cost-effective way to get cybersecurity?
Absolutely. Hiring and training a full-time security team can be costly. Our service delivers expert protection at a fraction of the price, making it one of the most affordable ways to secure your digital environment.
How long does it take to fix the critical stuff?
Most members secure their biggest risks in 2–5 hours. Your recommendations are prioritized so you can tackle the most important items immediately, at your own pace.
How do I know this is for me?
Every Heatena member is different, which is why we provide white-glove security tailored to your exact needs. Whether you're a high-profile individual, a business leader, or have a strong online presence or valuable assets, we customize your security to protect your unique lifestyle.
Do you also protect my household or family?
Yes — indirectly. Heatena focuses on protecting you. When you choose Personal Security, you receive a Security Health Check designed for individuals, with coverage that naturally extends to areas that affect your household and family.
Can I use Heatena to protect my business?
Yes. When you choose Business Security, you receive a Security Health Check designed for business environments. It focuses on securing how you operate and work, which helps strengthen your business’s overall security.
How does team access work on the Business plan?
Business Security is designed to help you protect more than just yourself. Team access lets you invite up to 4 additional members, giving you visibility into common security gaps and overall human risk across your organization. As your needs grow, you can easily add more seats to your plan.
How does pricing work?
Free access is always available. If you choose to upgrade to premium, Heatena uses time-based access — you select how much time you need: monthly (30 days), quarterly (90 days), or annual (365 days). When your time expires, premium access ends. No surprise charges.
I don’t want a long-term contract.
Most cybersecurity providers lock people into long-term contracts. We don’t. No contracts. No commitments. Add premium access time to your account only when you want it — use us once, or come back whenever you need us. The choice is always yours.